Do’s and Don’ts of Website Terms and Conditions Writing

Let me ask you a question that’s critical to your success as a small business. Do you know what NOT to do when writing your website terms of business?

We receive several complaints from small e-commerce businesses that their terms and conditions are challenged continually by customers, particularly on lead times, estimates, extensions, and returns.

There is an understandable view that e-commerce legislation is a bureaucratic box checking exercise which gets in the way of maximising profits. They could also be viewed as an opportunity to increase customer confidence in your business.

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