Purpose: Step-by-step internal workflow to report and remove defamation and/or harassment content on Facebook. Includes live reporting URLs, appeal processes, and an internal timetable for resolution. Plain internal format for PAIL® use.
A. Pre-Report Evidence Capture (Day 0)
- Capture URLs and permalinks (open the item, copy the share/permalink URL).
- Take full-frame screenshots (include handle, timestamp, and any counts). Name files with ISO date + platform + ref (e.g.,
2025-11-05_X_R1.png). - Save a PDF print of the page/thread where possible.
- Record metadata in Mapping workbook (Ref ID, URL, poster handle, date/time, alleged statements, severity).
- Preserve evidence: do not engage with the post; avoid tipping off the poster before capture is complete.
B. Reporting Ground (Defamation / Harassment / Privacy)
- Defamation: False statements of fact causing serious harm (Defamation Act 2013 s.1).
- Harassment: Course of conduct causing alarm/distress (Protection from Harassment Act 1997 s.2A).
- Privacy / Doxxing: Posting private information, images, addresses, phone numbers (platform privacy rules).
C. Report Submission — Facebook
In-platform: Post → ••• → Report post → select “Harassment” / “Hate speech” / “False information”.
Help Centre (Report Something): https://www.facebook.com/help/181495968648557
Harassment & bullying information: https://www.facebook.com/help/263149623790594
Support Inbox: https://www.facebook.com/support
D. Appeal / Re-review
- Use Support Inbox decision card to request review where available.
- For groups, contact admins to request removal per group rules.
E. Legal / Escalation Channel
- If severe and unresolved, send legal notice to Meta (Facebook) with exhibits.
- Some categories require specific forms (e.g., IP-related issues).
F. Internal Timetable (Target)
G. Record-Keeping Checklist
- □ Ref ID mapped to URL/screenshots
- □ Case ID logged
- □ Decision notes filed
- □ Follow-ups dated
- □ Mapping.xlsx updated
Need enforcement support across multiple platforms?
Request a confidential assessment Call 0207 305 7491Internal process pages support consistent evidence handling, escalation, and audit-ready record keeping.