Do’s and Don’ts of Website Terms and Conditions Writing

Let me ask you a question that’s critical to your success as a small business. Do you know what NOT to do when writing your website terms of business?

We receive several complaints from small e-commerce businesses that their terms and conditions are challenged continually by customers, particularly on lead times, estimates, extensions, and returns.

There is an understandable view that e-commerce legislation is a bureaucratic box checking exercise which gets in the way of maximising profits. They could also be viewed as an opportunity to increase customer confidence in your business.

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Accepting Website Terms

Accepting website terms is often overlooked by business owners although every serious Internet business owner knows that they must have website terms and conditions of business. here is not much point having well thought out and drafted bespoke website terms without dealing with accepting website terms.

The case of Orvec International Limited v. Linfoots Limited is a very good case in point. Heard on the 06th May 2014, judgment was handed down on the 18 June 2014 by HH Judge Hacon.

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Website Terms Conditions Updates

The clause that deals with most Website Terms Conditions Updates that we have reviewed in the UK reads as follows:

Website Terms Conditions Updates

We reserve the right to update or otherwise change these Terms and Conditions without notice. if we do so we shall post such notice on the website. Your continued use of the website after notice of such changes has been posted on the website shall mean your acceptance of the Updated Website Terms and Conditions.

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