Specialist Terms & Conditions of Use Compliance for Digital Business

About PAIL Solicitors

This website is provided by PAIL® Solicitors Limited, trading as PAIL Solicitors.

PAIL Solicitors Limited is a private limited company incorporated in England and Wales under company number 13350694.

Our registered and principal office is:

23 Berkeley Square
Mayfair
London
W1J 6HE
United Kingdom

PAIL Solicitors Limited is authorised and regulated by the Solicitors Regulation Authority as a recognised body under SRA number 827265.

The firm's regulatory status can be checked through the SRA Solicitors Register .

Corporate information is available through Companies House .

The SRA Standards and Regulations can be viewed on the Solicitors Regulation Authority website .

Using this website

You may use this website only for lawful purposes and in a way that does not infringe the rights of PAIL Solicitors or any third party, restrict another person's use of the website, compromise security or interfere with the operation of the website.

You must not attempt to gain unauthorised access to the website, servers, databases, administrative systems, accounts or other restricted areas.

You must not knowingly introduce malware, viruses, ransomware, malicious code or other material intended to interfere with the security, availability or operation of the website.

Legal information is not legal advice

Articles, Insights, case studies, FAQs, newsletters, videos, downloads and other materials published on this website are provided for general information only.

They do not constitute legal advice and should not be relied upon as a substitute for advice addressing your particular facts, documents, objectives and jurisdiction.

Law, regulatory practice, platform rules and commercial circumstances can change. Material may therefore remain online after matters discussed in it have developed or changed.

When a solicitor-client engagement begins

PAIL Solicitors does not accept an engagement merely because you send information, documents or an enquiry to the firm.

A solicitor-client engagement begins only when we have agreed to act and the relevant scope and engagement arrangements have been confirmed.

The specific written scope for a matter may be contained in an engagement letter, consultation confirmation, invoice or other written agreement.

Work outside an agreed scope is not automatically included merely because additional documents, issues or requests are subsequently sent to us.

Consultations and legal services

PAIL Solicitors may offer complimentary introductory calls, paid legal consultations and separately scoped legal services.

Fees, estimates and scope

Legal services may be offered on a fixed-fee, capped-fee, hourly or other agreed basis.

A fixed fee applies only to the scope for which it is quoted. If the scope, documentary set, urgency, complexity or nature of the work materially changes, any additional work and corresponding fee will be discussed before that additional work is undertaken.

A capped fee limits charges for the agreed scope to the stated maximum. Work falling outside that scope is not included in the cap.

An estimate is an indication of likely cost and is not, unless expressly stated otherwise, a fixed fee or cap.

Where it becomes apparent that an estimate may be materially exceeded, we will discuss the position before substantial additional cost is incurred.

Payment and appointments

Fees for consultations and other defined services may be payable in advance.

Where advance payment is required, the payment requirement and applicable deadline will be communicated before the appointment or work begins.

A paid consultation may not be finally confirmed and substantive advance preparation may not begin until the required payment has been received in cleared funds.

For further legal work, we may require advance payment, payment on account, staged payments or another payment arrangement appropriate to the agreed scope.

PAIL Solicitors does not operate a client account. Arrangements for fees and approved third-party expenses will therefore be confirmed in writing.

Consultation cancellation, rescheduling and non-attendance

Consultations reserve both professional preparation time and a specific period in the solicitor's diary.

Cancellation, rescheduling, late attendance and non-attendance are therefore subject to the appointment terms communicated to the client when the consultation is arranged.

Depending upon the amount of notice given, those terms may provide for an administrative rescheduling charge, a late-rescheduling charge, the consultation being treated as used, or a requirement to arrange and pay for a new consultation.

Where a client joins an appointment late, the consultation will ordinarily still end at the scheduled time.

If a client does not attend within the period stated in the applicable appointment terms and has not contacted us, the appointment may be treated as a non-attendance.

The precise notice periods, charges and consequences applicable to an appointment will be communicated before the client becomes bound by those terms.

We may waive or reduce a cancellation or rescheduling consequence in a genuine emergency or exceptional circumstance at our discretion.

Nothing in these terms limits statutory consumer cancellation rights where they apply.

Documents and information supplied to us

Clients and prospective clients are responsible for providing complete, accurate, timely and material information relevant to the agreed work.

Documents should be organised, legible and supplied in a reasonably usable format.

Where a consultation, written opinion or other defined task is based on an identified documentary set, material later additions may require the scope and cost to be reassessed.

Sending additional documents does not automatically expand the agreed scope.

Expenses and disbursements

Clients are responsible for agreed third-party expenses and disbursements reasonably incurred on their behalf.

Depending upon the matter, these may include counsel's fees, court or filing fees, process servers, experts, investigators, consultants, couriers, translations, transcripts, specialist research, travel and other third-party charges.

We will normally seek authority before incurring a material disbursement unless a written engagement provides otherwise or previously authorised urgent action makes advance approval impracticable.

Ending a legal engagement

A client may end an engagement by written notice.

PAIL Solicitors may cease acting where there is a proper professional reason, including non-payment, failure to provide instructions, conflict of interest, breakdown of confidence, materially inaccurate information or where continuing would place the firm in breach of its professional obligations.

Fees and expenses properly incurred up to termination remain payable.

Any unused advance payment will be dealt with in accordance with the applicable engagement terms and law.

Consumer cancellation rights

Where a client is a consumer and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply, statutory cancellation rights may arise in relation to a distance or off-premises engagement.

Where a consumer expressly asks us to begin work during an applicable cancellation period, a proportionate amount may be payable for services supplied before cancellation to the extent permitted by law.

Nothing in these Website Terms seeks to restrict rights which cannot lawfully be excluded or limited.

Retainer plans and additional service terms

Some PAIL Solicitors services are offered subject to additional written terms.

Information about ongoing legal support arrangements is available on our Legal Retainer Plans page.

Where a retainer service is agreed, the Retainer Terms , engagement letter and any plan-specific scope apply alongside the applicable Terms of Business supplied to the client.

Copyright and intellectual property

Unless otherwise stated, the content of this website, including text, legal commentary, Insights, articles, graphics, branding, layout, documents, photographs and other original materials, is owned by or licensed to PAIL Solicitors and protected by applicable copyright and other intellectual property laws.

Copyright © PAIL® 2009–2026. All rights reserved.

You may view the website, print reasonable extracts and download material for your personal or internal reference use, provided that proprietary notices are not removed and the source is not misrepresented.

Unless permitted by law or expressly authorised by PAIL Solicitors, you must not reproduce, republish, redistribute, commercially exploit, modify, frame, mirror or incorporate a substantial part of this website into another website, publication, database or electronic retrieval system.

Automated scraping, systematic extraction, data harvesting or commercial use of protected website content for machine-learning or artificial-intelligence training is not authorised by these Terms except to the extent permitted by law and incapable of lawful restriction.

General UK Intellectual Property Office guidance is available through GOV.UK Copyright Notices .

Caching, indexing and linking

Ordinary search-engine indexing, browser caching and caching by information-service providers in the normal course of their services is permitted where lawful.

The Electronic Commerce (EC Directive) Regulations 2002 contain provisions relevant to certain intermediary activities.

You may link to publicly accessible pages of this website in a fair and lawful manner that does not damage our reputation, suggest an association or endorsement that does not exist, or misrepresent PAIL Solicitors.

Framing the website or presenting PAIL Solicitors content as if it forms part of another website is not permitted without prior written consent.

Accuracy, availability and changes

We take reasonable care over information published on this website, but do not promise that all website content will always be complete, current, error-free or appropriate for every purpose.

We may update, remove, suspend or change any part of the website without notice.

We do not guarantee uninterrupted access to the website and may suspend access for maintenance, security, technical or other operational reasons.

Third-party websites and platforms

This website may contain links to third-party websites, platforms, regulators, government bodies, publishers, social networks and other external resources.

Links are provided for information or convenience and do not, by themselves, constitute endorsement or approval of the linked website, its operator, products, services or content.

PAIL Solicitors does not control third-party websites and is not responsible for their availability, security, privacy practices, accuracy or content.

Liability relating to website use

Nothing in these Website Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability which cannot lawfully be excluded or restricted.

Subject to those limitations, PAIL Solicitors is not responsible for loss resulting solely from reliance upon general website information instead of obtaining legal advice appropriate to the circumstances.

We are not responsible for loss caused by events outside our reasonable control, third-party websites, internet failures, malicious third-party activity or unauthorised interference with the website.

Privacy and cookies

Our processing of personal data is explained in our Privacy Policy .

Our use of cookies and similar technologies is explained in our Cookie Policy .

Those policies should be read alongside these Website Terms where you use the PAIL Solicitors website.

Complaints about legal services

We are committed to providing a high-quality legal service. Clients who have concerns about our service should contact us so that the matter can be considered under our internal complaints procedure.

If a service complaint cannot be resolved, an eligible complainant may be able to refer the matter to the Legal Ombudsman.

Legal Ombudsman
PO Box 6167
Slough
SL1 0EH

Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: legalombudsman.org.uk

Complaints about professional conduct rather than the standard of service may be reported to the Solicitors Regulation Authority. Further information is available through the SRA reporting page .

Governing law and jurisdiction

These Website Terms and any non-contractual obligations arising from or connected with use of the website are governed by the law of England and Wales.

Subject to mandatory rights available to consumers, the courts of England and Wales have jurisdiction in relation to disputes concerning these Website Terms.

Changes to these Website Terms

We may update these Website Terms from time to time to reflect changes in law, regulation, our website, our services or business practices.

The date at the top of this page identifies the most recent update.

Updated Website Terms apply to use of the website after they are published. They do not retrospectively alter the contractual terms governing an existing client engagement.

Contact and regulatory information

Questions about these Website Terms may be directed to:

Related legal guidance

You may also find the following PAIL Solicitors resources useful: