A. Pre-Report Evidence Capture (Day 0)
- Capture URLs and permalinks (open the item, copy the share/permalink URL).
- Take full-frame screenshots (include handle, timestamp, and any counts). Name files with ISO date + platform + ref (e.g., 2025-11-05_X_R1.png).
- Save a PDF print of the page/thread where possible.
- Record metadata in Mapping workbook (Ref ID, URL, poster handle, date/time, alleged statements, severity).
- Preserve evidence: do not engage with the post; avoid tipping off the poster before capture is complete.
B. Reporting Ground (Defamation / Harassment / Privacy)
- Defamation: False statements of fact causing serious harm (Defamation Act 2013 s.1).
- Harassment: Course of conduct causing alarm/distress (Protection from Harassment Act 1997 s.2A).
- Privacy / Doxxing: Posting private information, images, addresses, phone numbers (platform privacy rules).
C. Report Submission — X (Twitter)
- In-app (preferred): Open the Post → ••• (More) → Report Post → select “It’s abusive or harmful” or “It’s misleading or harmful” → follow prompts.
- Web forms directory (live): https://help.twitter.com/en/forms
Useful direct forms (subject to change):
- Abusive behaviour: https://help.twitter.com/en/forms/safety-and-sensitive-content/abusive-behavior
- Private information / doxxing: https://help.twitter.com/en/forms/safety-and-sensitive-content/private-information
- Impersonation: https://help.twitter.com/en/forms/impersonation
- General safety & sensitive content: https://help.twitter.com/en/forms/safety-and-sensitive-content
D. Legal / Escalation Channel
- Legal request portal information: https://help.twitter.com/en/rules-and-policies/twitter-legal-faq (navigate to legal request submission)
E. Appeal / Re-review
If declined: reply in the case email or use the Help Center forms for re-review. Keep the Case ID in the subject line and attach additional screenshots / context.
F. Internal Timetable (Target)
- Day 0: Capture evidence, file initial report, log Case ID.
- Day 3: No response? Submit follow-up with Case ID and further screenshots.
- Day 7: Draft legal notice referencing policy categories and evidential bundle.
- Day 14: Consider injunction / NPO if unresolved and severe; preserve all logs.
G. Record-Keeping Checklist
- Ref ID mapped to URL/screenshots
- Case ID logged
- Correspondence filed
- Decision screenshot saved
- Mapping workbook updated
